Shipping policy

Last Updated: August 19, 2026

Public Oath ships to addresses within the continental United States only.

In this policy, "business days" means Monday through Friday, excluding federal holidays.

Processing & Delivery

Orders are processed within 1–2 business days. Once processed, most orders arrive within 10–20 business days, based on current transit times from our fulfillment partners. Delivery times are estimates, not guarantees, and may vary by destination, carrier volume, and seasonal demand.

Custom items (personalized stamps, seals, or embossers) are made to order and require an additional 2–3 business days for production before shipment.

Shipping Rates

A flat $15.00 shipping fee applies to all orders, regardless of order size.

The price shown at checkout is the total amount you owe. You will not be billed separately for duties, taxes, brokerage, or handling fees in order to receive your order.

Multiple Shipments

Orders containing more than one item may ship in separate packages. These packages may leave on different days, travel under different tracking numbers, and arrive at different times. There is no additional charge for split shipments.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow 3–5 business days for tracking to register its first scan, and note that tracking may not update every day while a package is in transit. Gaps in tracking activity are normal and do not indicate a lost package.

If Your Order Is Delayed

If we cannot ship your order within the timeframe stated above, we will notify you by email and offer you the choice to either accept the new estimated shipping date or cancel your order for a full refund, including the $15.00 shipping fee.

If your order has shipped but has not arrived within 30 business days of your shipping confirmation, contact us at info@publicoath.com. We will open an inquiry with the carrier and either reship your order or issue a full refund, including the shipping fee.

Public Oath is not responsible for delays caused by carriers, weather, regulatory or inspection holds, supplier backorders, or other events beyond our reasonable control, but the remedies described in this section still apply.

Order Changes & Cancellations

You may cancel or change your order at no charge any time before it enters fulfillment, by emailing info@publicoath.com. Orders typically enter fulfillment within 12 hours of purchase, and custom items cannot be cancelled once production has begun. If we cannot honor your cancellation request because the order has already entered fulfillment, we will tell you and explain your options under our Return & Refund Policy.

Damaged, Defective, Missing, or Incorrect Items

Contact us at info@publicoath.com with your order number and photographs of the item and its packaging. Reporting deadlines, return authorization, and eligibility are governed by our Return & Refund Policy.

Before reporting a missing item on a multi-package order, please check your tracking, as the remaining items may still be in transit.

Undeliverable or Refused Packages

If a package is returned to us because of an incorrect or incomplete address you provided, we will contact you. A reshipment fee equal to the original $15.00 shipping charge will apply.

Please do not refuse delivery. Refused orders are treated as returns and are subject to the restocking fee described in our Return & Refund Policy, plus the original $15.00 shipping charge, which will be deducted from any refund.

Product Returns

Return eligibility, non-returnable items, and the return process are governed entirely by our Return & Refund Policy.

Questions? Email info@publicoath.com or call (201) 731-8051, Monday–Friday, 9am–5pm ET.