Shipping policy
Shipping Policy
Last Updated: August 22, 2026
Public Oath ships to addresses within the United States.
In this policy, "business days" means Monday through Friday, excluding federal holidays.
Processing & Delivery
Orders are processed within 1–2 business days. Once processed, orders arrive within 7–13 business days, based on current transit times from our fulfillment partners. Delivery times are estimates, not guarantees, and may vary by destination, carrier volume, and seasonal demand.
Shipping Rates
- Orders under $99: a flat $10.00 shipping fee
- Orders of $99.00 or more: free shipping
- Kits ship free on any order containing one, regardless of order value or any discount applied
The price shown at checkout is the total amount you owe. You will not be billed separately for duties, taxes, brokerage, or handling fees in order to receive your order.
Multiple Shipments
Orders containing more than one item may ship in separate packages. This applies to every kit, as kits are assembled from individually stocked items. These packages may leave on different days, travel under different tracking numbers, and arrive at different times. There is no additional charge for split shipments.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Please allow 3–5 business days for tracking to register its first scan, and note that tracking may not update every day while a package is in transit. Gaps in tracking activity are normal and do not indicate a lost package.
If Your Order Is Delayed
If we cannot ship your order within the timeframe stated above, we will notify you by email and offer you the choice to either accept the new estimated shipping date or cancel your order for a full refund, including any shipping fee paid.
If your order has shipped but has not arrived within 20 business days of your shipping confirmation, contact us at info@publicoath.com. We will open an inquiry with the carrier and either reship your order or issue a full refund, including any shipping fee paid.
Public Oath is not responsible for delays caused by carriers, weather, regulatory or inspection holds, supplier backorders, or other events beyond our reasonable control, but the remedies described in this section still apply.
Order Changes & Cancellations
You may cancel or change your order at no charge any time before it enters fulfillment, by emailing info@publicoath.com. Orders typically enter fulfillment within 12 hours of purchase. If we cannot honor your cancellation request because the order has already entered fulfillment, we will tell you and explain your options under our Return & Refund Policy.
Damaged, Defective, Missing, or Incorrect Items
Contact us at info@publicoath.com with your order number and photographs of the item and its packaging. Reporting deadlines, return authorization, and eligibility are governed by our Return & Refund Policy.
Before reporting a missing item on a multi-package order, please check your tracking, as the remaining items may still be in transit.
Undeliverable or Refused Packages
If a package is returned to us because of an incorrect or incomplete address you provided, we will contact you. A reshipment fee of $10.00 will apply.
Please do not refuse delivery. Refused orders are treated as returns and are subject to the restocking fee described in our Return & Refund Policy, plus any shipping cost incurred, which will be deducted from any refund.
Product Returns
Return eligibility, non-returnable items, and the return process are governed entirely by our Return & Refund Policy.
Questions? Email us at info@publicoath.com.